Haris Furniture wants you to be happy with your purchase, and we stand behind everything we sell, but if you are not satisfied with your purchase please contact us immediately.
Shipping and Return
Last updated March 1, 2024
Shipping Info
Understanding Shipping Method.
HariFurniture.com. offers flat rate option to help reduce the burden of shipping expenses to our customers.
Flat Shipping Rates – These are discounted rates provided to help keep your shipping costs down. Most of the time, flat rates offer huge savings. Our shipping department will select the least expensive shipping method which may include UPS Ground or a Trucking service. The method of shipping is at our discretion. The service we use generally depends on the weight of the package. $149 shipping charge will apply to orders.
Flat rates don’t change based on location.
Flat rate is not available for shipments out of the USA.
Recipients of deliveries outside the domestic U.S. states may be responsible for import charges and/or customs fees.
FURNITURE DELIVERY TIME:
Stock items delivery time ranges from 4 to 7 business days from receipt of tracking information for UPS ground shipments and 3-6 weeks for final delivery for LTL freight shipments. Items are shipped from our warehouse in Bakersfield. Most often our furniture is in stock and available for immediate delivery. We generally ship orders from our warehouse within 3 to 7 business days, unless it’s backordered.
Note: Backorders and customized orders can take anywhere from 4 to 8 weeks to ship. Keep in mind that the delivery time may vary depending on your location. It is important to plan ahead and allow for this extended shipping timeframe when ordering.
Due to the size and fragile nature of furniture, special transportation and delivery methods are used to ensure your order is delivered to you in exceptional condition. These methods are often more time-consuming than conventional small package delivery methods. Please understand the reason for the longer lead time.
Once your order has shipped, you will receive an email notification with tracking information.
RETURN POLICY:
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.
In the event a customer wants to cancel a furniture item(s) after it has already shipped, a refund for the item(s) will be issued, less the cost of outbound and return freight.
We will gladly replace defective or missing parts at no additional charge, if notified of the problem within 14 days of receipt of the item.
Harifurniture.com will exchange or refund all full price non-furniture orders and non-Sale items within 14 days of purchase. If any of our non-furniture merchandise is defective, or does not otherwise meet your expectations, it may be returned for a refund or exchanged only if returned within 14 days of the date of receipt and in accordance with the following requirements:
You must notify Haris Furniture before attempting a return – unsolicited returns will not be accepted. If you need to make a return or exchange, please contact us at [email protected] within 14 days of delivery of your purchase.
Returned merchandise must be in original condition and in the original packaging, and must be unwashed, unused and accompanied by the original harifurniture.com sales receipt.
Opened merchandise will not be accepted for return or exchange. Merchandise that you purchased from locations other than this site will not be accepted. Additionally, merchandise purchased on this site cannot be returned under this policy to any other location.
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original seals and labels attached.
HOW TO MAKE A RETURN:
Contact us by email at [email protected] or by phone at (424) 470-1828 to make sure your items are eligible for return or exchange. Unapproved returns will not be accepted.
Once the return is approved, ship it back to us at the address below:
To protect yourself, we recommend that you return merchandise to us through a delivery service that provides a tracking number and also requires a signature for verification of receipt (for example, FedEx Ground, UPS or USPS registered mail). Please ensure that your package is insured and that shipping charges are prepaid. We do not accept returns via COD.
Refunds will be processed and credited to the same account to which your purchase was originally billed. Please allow up to two weeks from the date on which your merchandise is received by us for your account to be credited. Items that are part of an exchange will ship as soon as your return is received.
PRODUCTION QUALITIES:
Please remember that some of our products may show differences in color or texture that do not necessarily indicate defectiveness. Such differences are inherent in the manufacturing of hand made products, so you may expect that there will be minor distinctions that will make your purchase unique.
Lastly, please note that we reserve the right to alter minor details of the products featured on this site and in other informational materials we provide in the interest of maintaining product quality and design integrity. Accordingly, products shipped to you may differ slightly from those depicted on this site or in such materials.
GROUND SHIPMENTS:
Please do not refuse delivery of ground shipments, even if the box appears damaged. Often a box can look “trashed” but due to the care taken in packaging our products, most likely only a replacement part is needed. It is much more efficient to send only a replacement part, rather than the entire piece. Digital photos of any damages are always required. Please photograph the piece as well as the box it arrived in. Be sure to keep all original packaging until the claim is resolved. We cannot pick up or replace any damaged items unless they are in their original packaging. Should items be refused due to damage and upon inspection it is found there are no damages you will be responsible for the shipping costs incurred.
If you do notice any damage please contact [email protected] or call (424) 470-1828 right away so that we can handle replacing any damaged parts. We MUST be notified within 7 days of receiving a damaged delivery.
FOR LTL FREIGHT SHIPMENTS:
Before you sign for the delivery, it is important to inspect the packaging for any potential damage to any boxes that may have occurred while in transit, and that the number of pieces listed on the shipping document (BOL) matches the number of pieces you are receiving. It is normal for the packaging to show some wear, but all damage to the box should be noted on the BOL before you sign it, then follow the procedure for ground shipments above when unpacking the box and contacting us.
However, if there is visible damage to the inner contents of a box or boxes, refuse delivery of the order and contact us immediately at (424) 470-1828 or email [email protected], so that we can manage replacement of the damaged piece. Please have your order number available when you call.